Currently: Management Thinker and Doer
Expertise: Other Applied Sciences
Hamish Dibley is an innovative thinker and management consultant, practiced in how to understand and improve the performance of complex service organisations.
Passionate about improving services, he brings absolute clarity of perspective, that of the customer. His work in healthcare focuses on understanding and acting on person or patient demand to improve service, reduce cost and increase employee morale.
He has significant knowledge, experience and expertise of understanding and improving healthcare systems, putting into practice the principles of systems thinking.
The essence of this innovative and proven approach is to humanise then improve NHS services by understanding and acting on the basis of empirical patient demand, not activity analysis.
Improvement then changes to focus not on arbitrary “pathways” but on what Hamish calls the “vital few”. These are small numbers of patients across both urgent and planned care systems who require different models of care to better meet their needs and reduce system costs.